Referral Programme Terms

1.1. The Programme: The Talova Referral Programme (the "Programme") is run by Talova OÜ (the "Company"), the operator of the Platform described in the Terms and Conditions (the "Terms"). It rewards people who bring new Clients to the Platform. These Referral Programme Terms apply in addition to the Terms; where they differ, these Referral Programme Terms apply to the Programme.

1.2. Availability: The Programme is open only while the Company makes it available in the Platform. It may be paused or ended as set out in Section 11.

2.1. Referrers: You can take part (as a "Referrer") as: (a) a Partner, by creating a Partner account in the Platform; or (b) a Cleaner, by switching on Bonus Payouts in Rates & Earnings. You agree to these Referral Programme Terms when you create a Partner account or switch on Bonus Payouts.

2.2. Eligibility: A Referrer must be an individual aged 18 or over and resident in the United Kingdom. Companies and other organisations cannot take part. Each person may have only one Partner account. Clients cannot refer through a Client account.

3.1. Referral Code: You receive a referral code and a link (talova.co.uk/r/ followed by your code) as soon as you join. A code is 8 Latin letters or digits.

3.2. Changing a Partner's Code: A Partner may replace the code we issue with a code of their own choice once, and only while no Client has signed up with it. After that the code cannot be changed.

3.3. Using Your Code: You may share your code and link in any lawful way that follows Section 10.

4.1. Who Counts: A Client is referred by you (a "Referred Client") when, before their first booking, they enter your code in the Promo Code field of the Platform (a link fills it in for them). A code can be entered only once, and only before the Client's first booking: a Client who has already booked cannot be referred.

4.2. One Referrer, Permanently: A Client can have only one Referrer. The referral is permanent: it is not removed if the first cleaning is cancelled, and it cannot be moved to another Referrer.

4.3. Review: The Company may hold a referral for review before it takes effect (Section 10). While a referral is under review, the Client receives no discount and you earn no reward for them; if the review rejects it, none are given.

4.4. What You See: For each Referred Client you see only their first name and the initial of their last name, their status (Active: at least one completed cleaning in the last 90 days; Registered: none in that time), the date they signed up and what you have earned from them. You never see their contact details or bookings. A Client who deletes their account is no longer listed; what you earned from them stays yours.

5.1. The Offer: A Referred Client receives 20% off the cleaning service price (Terms 2.2(a)) of their first cleaning, if that cleaning is booked with a Cleaner who has Bonus Payouts switched on. For a subscription, the first cleaning is its first session.

5.2. First Cleaning Only: The offer is used by the Client's first booking, whether or not its Cleaner offers the discount. If that booking is cancelled or does not take place, or its payment is refunded in full, the offer is restored for the Client's next booking.

5.3. Who Pays for It: The discount is paid entirely by the Cleaner who carries out the cleaning: their payout for that session is the discounted cleaning service price (Terms 6.5). A Cleaner agrees to this by switching on Bonus Payouts. The Booking Fee and the Service & Processing Fee are calculated as set out in Terms 2.4.

6.1. Amount: You earn 3% of what each Referred Client actually pays by card for their bookings, with any Cleaner, after refunds. A booking paid partly with Account Credit counts in proportion to the part paid by card. A Late Cancellation Fee the Client pays counts too.

6.2. When It Is Earned: A reward is earned when the booking's payment is released to the Cleaner after the 7-day resolution window (Terms 6.1), or, for a Late Cancellation Fee, when that fee is settled. Until then it is shown as Pending. A booking under dispute earns nothing until the dispute is resolved, and only on the amount the Client finally pays.

6.3. Refunds Afterwards: If a booking is refunded after its reward was earned, the matching part of the reward is deducted from your future rewards.

6.4. How Long: You earn rewards from a Referred Client for as long as their account exists and you remain eligible: a Partner whose account is active, or a Cleaner whose Bonus Payouts stay switched on. A Cleaner who also cleans for their own Referred Client earns both their payout and the reward.

7.1. Effect: A Cleaner may switch off Bonus Payouts at any time. From that moment: all their Referred Clients are released permanently and earn them nothing more, even if Bonus Payouts is switched on again later; their code stops working; and they no longer offer the first-cleaning discount.

7.2. What Continues: Rewards already earned are still paid (Section 8). Bookings already made with the discount go ahead at the agreed price. Switching Bonus Payouts on again gives a new code and starts with no Referred Clients.

8.1. Schedule: Rewards that are no longer Pending become Available and are paid every Tuesday at 12:00 UK time, together with Cleaner payouts, once the Available balance is at least £20. A smaller balance carries over to the next week.

8.2. What Is Needed: To be paid you need a payout account with our payment provider Stripe (Partners set one up in the Platform; Cleaners use their existing one) and your tax details in the Platform. Payouts are held for 48 hours after the payout bank account is added or changed. While something is missing or held, your money stays Available and nothing is lost; the Platform tells you what to do.

8.3. Final Payouts: The £20 minimum does not apply, and any Available balance is paid at the next payout, when the Programme is paused or ended, when you have asked to delete your account, or, for a Cleaner, after switching off Bonus Payouts.

8.4. Deleting Your Account: If you delete your account, rewards that become Available during the 30 days before it is permanently deleted are paid as set out above. Once your account is permanently deleted, no further rewards are earned or paid.

8.5. Suspension: While a Referrer's participation is suspended (Section 10.3), payouts are held. A Cleaner's reward payouts are also held while their Cleaner payouts are frozen under the Terms (Section 12).

9.1. Your Responsibility: Rewards are payments to you for promoting the Platform. You are responsible for reporting them and paying any tax due on them. We ask for your tax details before your first payout and may report payments to tax authorities where the law requires.

10.1. Not Allowed: You must not:

• refer yourself, including another account of yours, or anyone using your phone, card, address or device;
• create accounts or bookings, or ask others to, only to earn rewards or the discount;
• offer or give anything in exchange for reviews (Digital Markets, Competition and Consumers Act 2024);
• promote the Platform in a misleading way or claim to speak for the Company.

10.2. Advertising Labels: If you are paid or rewarded for promoting the Platform, including through this Programme, your posts must be clearly labelled as advertising (for example "#ad"), as the UK Advertising Standards Authority and the Competition and Markets Authority require. You are responsible for this.

10.3. What We May Do: To prevent abuse we check signals such as the device, the card used and the number of sign-ups (Privacy Policy, Section 13). The Company may hold a referral or a reward for review, cancel rewards earned in breach of these Referral Programme Terms before they are paid, and suspend or end a Referrer's participation. Rewards not connected to a breach are paid.

11.1. Changes: We will tell you at least 30 days in advance, in the Platform or by email, before a change to these Referral Programme Terms that is to your disadvantage takes effect. Other changes take effect when published.

11.2. Ending the Programme: We may end the Programme by telling Referrers at least 30 days in advance.

11.3. Immediate Pause: We may pause the Programme, or part of it, at once where needed to stop abuse or to meet a legal or regulatory requirement.

11.4. While Paused or Ended: No referrals are accepted, no discount is given and no rewards are earned, including on bookings whose payment is released during that time (rewards shown as Pending are not earned). Bookings already made with the discount go ahead at the agreed price.

11.5. What You Keep: Whatever happens under this Section, rewards you have already earned (Available) are paid (Section 8.3).

12.1. The Terms Apply: Everything not covered here is governed by the Terms, including limitation of liability (Section 9) and governing law (Section 10). Questions: support@talova.co.uk.